thao do

@evegod

Viet Nam, hanoi

Joined Apr 2016

World Rank: #27422 (1 points)

Institution: hoangmai

Role-Play 1. I'd like to give you a situation and ask you to act it out. You have arrived in a new city and you're trying to for the night. Go to the reception desk of a hotel. Describe the room you want and ask three or four questions to get information about what is available. Hello, I would like to stay at this hotel. Do you have any vacancies for tonight? Well, I would like to stay here for two nights. Is it okay to check in around 6 p.m.? What kinds of rooms do you have available? Can you recommend anything? Can you tell me how much they are? I wonder if there are any promotions. Please call me back as soon as possible. Thank you! 2. I'm sorry but there is a problem I need you to resolve. You've learned that there are no rooms available in this hotel. Call your travel companions to let them know about the situation. Leave a message to describe the situation and propose alternative solutions to the problem. Hello, guys. I have some bad news. I just talked to the hotel and they told me that the hotel is fully booked. Can you tell me what you want to do? Why don't we go next week? Or maybe we could go another time. Can you tell me what you think? I'm fine with whatever you decide. Please give me a call when you get this. Thank you! 3. That's the end of the situation. Think about a time when your travel plans did not work out as expected. What happened? Tell me all about the circumstances, what you and the others did, and how the situation was finally resolved. I remember when I was supposed to go on a trip with my friends. However, I got sick because I drank a lot the night before. My stomach was upset and my head was dizzy. I felt bad about missing the trip, but there was nothing I could do. Then, I said sorry to my friends. Looking back, I regret missing the trip that time. 4. I'd like to give you a situation and ask you to act it out. You are staying at a hotel and have a free day to explore the city. Go to the front desk and ask three or four questions about what to do. Hello, I would like to do something in my free time. Actually, I have a free day to explore the city. So, I would like to go on a city tour. What kinds of tours do you have available? And can you tell me how much they are? Can you recommend anything? Is there any website that I can take a look at? One more thing, I wonder if there are any promotions. 5. I'm sorry, but there is a problem I need you to resolve. You left your bag in the taxi that brought you back to the hotel. Call the taxi company and explain what happened. Ask them how you can get it back. Hello, I am a person who took one of your taxis this morning. And I'm afraid I left my bag behind in the taxi. It's a black leather bag. If so, I'll drip by to get it right away. Would that be possible? I'm sorry for all the trouble. Can you tell me when I can visit your office? Please call me back as soon as possible. Thank you! 6. That's the end of the situation. Have you ever lost something somewhere or could not find something important? Tell me about when you lost or forgot something important. I remember when I left my umbrella behind at a store. I completely forgot to pack it when I left the store. I was pouring outside and I got a little wet. Since then, I have tried to be more careful. 7. I'd like to give you a situation and ask you to act it out. You are visiting a new city and need a hotel room for the night. Call a hotel and ask three or four questions to find out about its rooms and services. Hello, I'm calling to ask about staying at your hotel. I would like to stay there for my vacation. Do you have any vacancies for this weekend? I would like to stay for two nights. Is it okay to check in around 6 p.m.? What kinds of rooms do you have available? Can you recommend anything? Can you tell me how much they are? I wonder if there are any promotions. Please call me back as soon as possible. Thank you! 8. I'm sorry, but there is a problem I need you to resolve. When you get to the hotel room, it is very small and not clean at all. Call the front desk and describe what you have found in detail. Then make some suggestions as to how you can resolve the situation. Hello, I'm a person who is staying at the hotel. I'm afraid there is something wrong with my room. The room is smaller than I thought and it's also not cleaned properly. I would like to come in to get an exchange and may I know if I have any changes to get a refund if I want to? Would that be possible? I'm sorry for all the trouble. Please call me back as soon as possible. Thank you! 9. That's the end of the situation. Sometimes, surprising or unexpected things can happen when you stay at a hotel. Tell me about a memorable experience you had while staying at a hotel. Maybe there was a problem with your room. Maybe you met some other quests. Tell me the whole story of an interesting hotel visit. I remember eating something wrong at a hotel. I think I ate something that went bad. After that, my stomach was upset. I went to the bathroom over and over again because I had the runs. Then, my younger brother went to the drugstore and got me some medicine. I felt better after taking the medicine. But I still had to stay inside and get a lot of rest. Since then, I have tried to be more careful when I am eating something. 10. I'd like to give you a situation and ask you to act it out. You are going on a vacation to another country. Call a hotel in that country and ask what the weather is like there. You want to know what clothes you should bring on your trip. Ask two or three more questions regarding your travel plans. Hello, I'm calling to ask about the weather near the hotel. What are the temperatures like? Is it hot these days? How about the rainy and windy? I would like to know what clothes I should take. Can you recommend anything? Please call me back as soon as possible. Thank you! 11. I'm sorry but there is a problem I need you to resolve. The clothes that you have brought with you on your vacation are not suitable for the weather. Call a clothing store and explain the situation. Ask two or three questions about the kinds of clothes they have on sale. Hello, I'm calling to ask about some new clothes. Yeah, I would like to get some new clothes. What kinds of clothes do you have available? And can you tell me how much they are? Can you recommend anything? Is there any website that I can take a look at? One more thing, I wonder if there are any promotions. Plus, can you give me directions to your store? I have just come here so I don't have much information around here. Please call me back as soon as possible. Thank you! 12. That's the end of the situation. Have you ever had any trouble due to unexpected weather? What happened? Who were you with? How did you deal with the situation? Tell me everything about what happened due to the unexpected weather. I remember when I left my umbrella behind at a store. I completely forgot to pack it when I left the store. I was pouring outside and I got a little wet. Since then, I have tried to be more careful. 13. You are going on a trip on business to another country. Call a hotel that you want to stay at and ask three of four questions about the hotel. Hello, I'm calling to ask about staying at your hotel. I would like to stay there for my business trip. Do you have any vacancies for next Monday? I would like to stay for two nights. Is it okay to check in around 6 p.m.? What kinds of rooms do you have available? Can you recommend anything? Can you tell me how much they are? I wonder if there are any promotions. Please call me back as soon as possible. Thank you! 14. You were supposed to go on a business trip to another country with your boss. However, something came up suddenly and you can't go. Call your boss, explain the situation, and make two or three suggestions that will help you continue your business with the company overseas. Hello, Boss. This is Phong. I have some bad news. I don't think I can make it to the business trip. Something has come up suddenly. I think we should reschedule our meeting with our client company. I can call them and make new arrangements. Would that be possible? I'm sorry for all the trouble. Can you tell me what you think? Please call me back when you get this. Thank you! 1. I'd like to give you a situation and ask you to act it out. You are at a clothing sore and need to get some clothes. Ask two to three questions about the clothes you would like to buy. Hello, I would like to get some new clothes. Yeah, I would like to get a new shirt. What kinds of shirts do you have available? And can you tell me how much they are? Can you recommend anything? Is there any website that I can take a look at? One more thing, I wonder if there are any promotions. Okay, can you let me know where is the fit-room? Thank you! 2. I'm sorry, but there is a problem I need you to resolve. The clothes you have ordered have arrived, but one of the shirts has a problem. Call the clothing store and explain the problem. Give two to three alternatives to solve the problem. Hello, I'm a person who got some new clothes at your store. I'm afraid there's something wrong with my shirt. I think I got the wrong shirt. I would like to come in to get an exchange. I wonder if I could get a refund if I want to. Would that be possible? I'm sorry for all the trouble. Plus, can you give me directions to your store? I have just come here so I don't have much information around here. Please call me back as soon as possible. Thank you! 3. That's the end of the situation. Have you ever been unhappy with something that you bought or some service you received? What was the problem? How did you deal with the situation? Tell me everything in detail. I remember shopping for some shoes recently. There was a pair of running shoes I wanted to get. However, the store did not have my size in stock. They were sold out. So, I could not get the shoes I wanted. But I had to face it and got another pair of shoes. On another occasion, I remember buying a shirt online. I tried it after receiving it, but unfortunately, it did not fit me. It was too big and long. Then I sent it back to get a refund. These were 2 problems I have had recently. 4. I'd like to give you a situation and ask you to act it out. You see a sign at your favorite store that says that they are having a big sale. Go to the store and ask three or four questions to get as much information as possible about the sale. Hello, I would like to ask about the sale. Yeah, I would like to get a new shirt. What kinds of shirts do you have available? And can you tell me how much they are? Can you recommend anything? Is there any website that I can take a look at? One more thing, I wonder if there are any promotions. Okay, can you let me know where is the fit-room? Thank you! 5. I'm sorry, but there is a problem I need you to resolve. Once you get home with an item you bought, you realize that the item is damaged. Call the store and explain the situation and state what you want to do to resolve the situation. Hello, I'm a person who got some new clothes at your store. I'm afraid there's something wrong with my shirt. There is a rip on the back. I would like to come in to get an exchange. I wonder if I could get a refund if I want to. Would that be possible? I'm sorry for all the trouble. Plus, can you give me directions to your store? I have just come here so I don't have much information around here. Please call me back as soon as possible. Thank you! 6. That's the end of the situation. Have you ever bought something that did not work or was damaged? Tell me about the item you bought that did not function properly or was damaged. Explain what the item was, what was wrong and what you did to resolve the situation. To be honest, I have never had that kind of experience. I think I was lucky. So, I really don't have much to say about this topic. 7. I'd like to give you a situation and ask you to act it out. There is a newly opened store. Call your friend who knows about the new store and ask some questions about the store to get some information. Hello, Jack. This is Phong. I'm calling to ask about the new store. I would like to get some new clothes. What kinds of clothes do they have available? Is there any website that I can take a look at? One more thing, I wonder if there are any promotions. The last thing, I wonder if I could bring my car. If not, I'll just take public transportation. Give me a call when you get this. Thank you! 8. I'm sorry, but there is a problem I need you to resolve. You got some items from the store, but you accidentally left one item behind. Call the store and explain the situation. Ask them when you can visit the store to get you missing item. Hello, I'm a person who got some clothes at your store. I'm afraid I left my new shirt behind at your store. It's a black T-shirt. Could you please check if you have my shirt? If so, I'll drop by to get it right away. Would that be possible? I'm sorry for all the trouble. Can you tell me when I can visit your store? Please call me back as soon as possible. Thank you! 9. That's the end of the situation. What was a memorable shopping incident you had? You might have gotten something as a gift for someone. What did you get? Who did you go with? Tell me about that shopping experience in detail. I remember shopping for some shoes recently. There was a pair of running shoes I wanted to get. However, the store did not have my size in stock. They were sold out. So, I could not get the shoes I wanted. But I had to face it and got another pair of shoes. On another occasion, I remember buying a shirt online. I tried it after receiving it, but unfortunately, it did not fit me. It was too big and long. Then I sent it back to get a refund. These were 2 problems I have had recently. 11. I'm sorry, but there is a problem I need you to resolve. You left your wallet behind at the store. Call the store and explain your situation. Give several alternatives to solve the problem. Hello, I'm a person who got some clothes at your store. I'm afraid I left my wallet behind at your store. It's a black leather wallet. Could you please check if you have my wallet? If so, I'll drop by to get it right away. Would that be possible? I'm sorry for all the trouble. Can you tell me when I can visit your store? Please call me back as soon as possible. Thank you!

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